Complaints Handling

It is the aim of GB Car Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. This procedure explains how we will deal with any complaints. It also advises you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

If you have a complaint about any aspect of our service, then we would like to hear from you.

You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person as quickly as possible. To help us to investigate and resolve your concerns you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with our findings and the action to then take. The maximum time we will take to consider any complaint will be 8 weeks.

To register a complaint contact us by either: email complaints@caasta.com or telephone on 029 2002 2419. You can also write to us at
Unit B1 Caerphilly Business Park
Van Road
Caerphilly
South Wales
CF83 3ED