Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Caasta Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About Caasta

Cassta is part of the Green Bison group. Green Bison group is authorised and regulated by the Financial Conduct Authority (FCA).

Green Bison is a credit broker and not a lender.

We are permitted by the FCA to carry out credit broking, debt administration, debt counselling and advising in regard to the arrangement of non-investment insurance products.

Our registered address is green Bison, Unit B1, Caerphilly Business Park, Van road, CF833ED. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0800 111 6768.

Cassta provide a membership based subscribe + drive service

Cassta will provide members access to cars within their fleet for a minimum of 89 days and a maximum of 12 months. Cassta do not offer any finance products and you will not own the vehicle that you subscribe.

Membership fee - We charge an annual membership fee that is payable once membership has been confirmed. Members have a 14-day cooling off period, during this period they cannot order any cars from our service. If a member cancels their membership during the 14-day cooling off period they will receive a full refund of their annual membership fee. In the event that they cancel their membership outside the 14-day cooling off period, their annual membership fee is not refundable.

Confidentiality and data protection

As part of the process of obtaining your membership we will need to pass your details on to one or more of our finance/insurance providers. A list of these partners is available on request together with their FCA firm reference numbers. As part of your membership application we will need to undertake credit searches with a credit reference agency which could affect your credit rating. All our calls are recorded for training and monitoring purposes.

The regulator

Green Bison is authorised and regulated by the Financial Conduct Authority. Our registered address is Green Bison, Unit B1, Caerphilly Business Park, Van road, CF833ED. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0800 111 6768.

Some services that we offer are not regulated by the Financial Conduct Authority. However, the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.

Dispute Resolution and Complaints

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:

To help us resolve your problem, you should provide the following information:

We will answer any complaints as quickly as possible but always within eight weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

A copy of our full complaint’s procedure is also available on our website or can be sent to you on request

Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.